F.A.Q.

How does the handy cargo bike work?

When you have a job, you submit it on our website. We will then contact you within 3 working days to discuss and schedule the job.
If you have a big job, we would be happy to visit you to view and discuss everything.

How can I contact you?

You can contact us 24 hours a day by filling in our contact form. In addition, we can be reached by phone from Monday to Friday between 9:00 AM and 5:00 PM. You can find the phone number of the nearest Klusbakfiets location here.

What if I have a complaint?

If you are unexpectedly not satisfied with the work or the working method of a handyman, you can contact the partner of the Klusbakfiets location. If you don't agree with him/her, you can email your complaint to info@deklusbakfiets.nl and it will be picked up.

Do I already have to have the materials at home?

After registering the job at our website, we will contact you. That is also the moment when we will discuss the necessary materials. We can always provide the materials, but please realize that we will charge the costs for this on the invoice, including the time it took us to collect these materials.

What about the VAT?

A VAT rate of 21% is charged on the hours our handyman will do odd jobs.
If you have a painting job / wallpaper job / insulation job, 9% VAT is charged on the hours worked.

Material that we use for the job at your address are always charged with the 21% VAT regulation.

What is included in the general- and service costs?

The general- and service costs are costs that we charge to get the handyman in the right place as prepared as possible. So all preparation hours fall under this costs and all administrative hours that are needed to get everything right on paper from A to Z.

What is the minimum starting rate?

Except in Amsterdam, we use a minimum starting rate of 1 hour. After that, the job time is calculated per 15 minutes.
In Amsterdam we use a minimum starting rate of 4 hours. This is because the travel distance between jobs is much greater than in other cities.

Do you also take waste with you?

Of course we take the waste that is created during the work with us. If you want us to dispose of additional waste, this is also possible, but we will charge the costs for this.

Can I move my appointment?

We always make an appointment with you in advance when the work will take place. Of course it is possible that this date does not suit you. You can then reschedule your appointment by e-mail or by telephone with the partner of your location.

How can I pay?

Payment is made by means of an invoice that you will receive afterwards. This will be sent to you by e-mail within two weeks after completion of the work.
Did you not receive an invoice? Please check your spam filter or ask us to send the invoice again.