Frequently asked questions

• Submit a job?
  
  

  1.   Submit a Job: You can easily submit your job request via the website.

  2.   Review: Our team will review your request. For smaller jobs, this can often be done based on the information and photos you provide. You may be asked for additional details.

  3.   Contact: Within three working days, a handyman will contact you to discuss the details and schedule an appointment. So keep an eye out for a call.

  4.   Execution: On the agreed date, the handyman will come to your location to carry out the job.

  5.   Invoicing: Once the job is completed, you'll sign off on the work, and the invoice will be sent from our main office. No need to have cash at home.

  6.   Payment Terms: We apply a payment term of 7 days.

• How can I get in touch?
  
  

  You can reach us by filling out the contact form on our website or by sending an email to info@deklusbakfiets.nl. We’ll get back to you as soon as possible.
  
  Have an urgent question?

  In that case, you can also reach us by phone from Monday to Friday, between 9:00 AM and 5:00 PM. You can find the phone number of the nearest branch on our website via this link.

• Not completely satisfied?
  
  

  We value your satisfaction with our work and service. If you’re not completely satisfied with the completed job or the approach of a handyman, please don’t hesitate to contact the handyman or the local branch via this link.
  
  Together, we’ll make sure your issue is resolved quickly and to your satisfaction!

• How does it work with materials?
  
  

  After you submit your job request via our website, we’ll contact you. During this conversation, we’ll discuss which materials are needed for the job.
  
  We can always provide the necessary materials for you. Please note that both the cost of the materials and the time we spend sourcing them will be charged as billable hours.
  
  As a standard, we use our own tools and materials, unless agreed otherwise in advance.

• VAT rates on work and materials?
  
  

  A standard VAT rate of 21% applies to labor hours.
  However, for specific jobs such as painting, wallpapering, or insulation work, a reduced VAT rate of 9% applies to both labor and materials, provided the property is older than 2 years.
  
  

• General and service costs?
  
  

  The general service costs are fees we charge to ensure that the handyman is well-prepared and at the right place, and that the process runs smoothly and efficiently—so we can offer you the best possible service.
  
  These costs include:
  •   Preparation time: The time needed to carefully prepare the job.
  •   Administrative hours: The time spent by both the handyman and our planning team to properly document and handle everything from start to finish.
  
  

• What is the minimum starting rate?
  
  

  The minimum job time may vary depending on the location. When signing up, please check the conditions in the registration form after selecting the correct location.

• Do you also take waste with you?
  
  

  Since we travel by bike, there may be limitations to the amount of waste we can take with us. We will discuss this with you in advance, so we can find a suitable solution together.
  
  

• Change appointment
  
  

  If the agreed date no longer works for you, you can easily reschedule your appointment by contacting the handyman or the local branch by email or phone.
  
  Please note that same-day changes will incur a fee equivalent to 1 hour of labor. This is to compensate for the time and preparation of our handymen.
  
  

• How does payment work?
  
  

  Paying at De Klusbakfiets is simple:

  1.   Invoice received:
  After the job is completed, you will receive a clear invoice with an overview of the hours worked, materials used, and any additional costs.

  2.   Payment methods: (We do not accept cash payments)
  You can transfer the invoice amount to the bank account number stated on the invoice. Always include the invoice number as a reference.

  3.   Payment term:
  The invoice must be paid within the agreed payment term of 7 days.

  4.   Reminders:
  If payment is not received on time, we will send you a reminder. After multiple reminders, additional charges may apply.
  Do you have questions about your invoice or payment? Please contact your local branch via this link.

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